Refund Policy
At Lapektolapel, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review the following Refund & Policy.
Eligibility for Returns
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Show no signs of misuse, alteration, or damage caused after delivery.
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Be accompanied by proof of purchase or order confirmation.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos showing the issue. Upon review and approval, we may offer a replacement, or refund, depending on the circumstances.
Return Shipping Costs
If a return request is approved, the customer is responsible for all return shipping costs unless the return is due to:
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A product defect;
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A shipping error made by us; or
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Receipt of an incorrect item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Right to Refuse Returns
We reserve the right to refuse any return, refund, or exchange request that does not meet the conditions outlined in this policy.
Non-Returnable Items
The following items are generally not eligible for return or refund:
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Customized or personalized products.
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Clearance, discounted, or final sale items.
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Products damaged due to improper use, handling, or storage by the customer.
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Items returned without prior approval.
Return Approval Process
Before returning any product, customers must contact us and receive return authorization. Returns sent without prior approval may not be accepted.
We reserve the right to inspect returned items before approving a refund or replacement.
Refund Process
Once the returned item has been received and inspected, we will notify you regarding the status of your refund request.
If approved, refunds will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.